Lenovo Premier Support with Onsite NBD is a 2-year extended service agreement providing parts and labor coverage with next-business-day onsite response for eligible ThinkPad systems. It includes access to advanced-level technicians, 24/7 support, and dedicated account management.
Specification
Extended service agreement - 2 years duration
Parts and labor coverage
On-site service response
Next Business Day (NBD) response time
For systems with 1 year depot or carry-in warranty
Advanced technical support 24x7x365
Dedicated phone number with no phone tree
Technical Account Managers (TAMs)
Parts prioritization