Extended service agreement providing 4 years of onsite support with parts and labour for ThinkBook and ThinkPad devices. This is an upgrade service that extends support from 3 years to 4 years of onsite warranty coverage.
Specification
Service type: Extended warranty upgrade
Coverage duration: 4 years
Service level: Onsite support with parts and labour
Response time: Next Business Day (NBD)
Compatible devices: ThinkBook 13, 14, 15; ThinkPad 11e (5th Gen)
Initial support: Remote problem determination followed by on-site technician visit if required
